Frequently Asked Questions

Products & Prices

Are all products/services on www.businesscardinal.com are as stated?

Yes. We are committed to offering our customers only top-notch services products.

Please contact us here(08023200801) if you think a product listed on our website does not meet these standards.

How can I check reviews/ratings of a product before buying?

It is advised that you check what other customers have said about a product before you buy. Click here(08023200801) for a guide to product quality and reviews. 

How can I find the right product on BusinessCardinal.com?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search. Click here to find out more.

Are there any hidden costs or charges if I order from BusinessCardinal.com?

There are no hidden costs or charges when you order from us. All costs are 100% visible at the end of the checkout process.

Are the prices on BusinessCardinal Limited negotiable?

Prices on BusinessCardinal.com are not negotiable. Should decide to negotiate, please complete the form here.   

How do I know if a product comes with warranty?

BusinessCardinal provides you with chance to return your product within 7 days after delivery. If you have warranty on your product, potential issues may be covered under the warranty after 7 days.

If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page.. If you have further questions, please contact our Customer Service Call Center at 08023200801 or contact us here. 

Issue still not solved?

Contact Us

 

Returns and Refunds

Overview  Refund Policy Return Policy Timelines

How do I track my order status?

We will keep you updated by email and SMS about the status of your return. You may also wish to look at our timelines.

If you have any question please complete the customer contact form here.

Is my product under warranty?

Warranty information is displayed on each product’s listing page. Go to: https://www.BusinessCardinal.com./warranty/ to get more information about our warranty policy.

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to BusinessCardinal.com.

All Lagos Cities

Refund Policy

We do not make refund to any customer after purchase. We can only exchange returned products.

Order

How do I place an order?

Shopping on BusinessCardinal is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Buy Now’ to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop up
  • Click on ‘PROCEED TO CHECKOUT’
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

Need help placing an order? 
Call our Customer Order Line – 08023200801
Operating Hours: Mon-Fri, 8am-6pm; Saturday, 9am-5pm; Public Holidays, 9am-5pm.

How do I know my order has been confirmed?

We’ll send you an email once your order has been confirmed.

My payment was processed successfully but I didn’t get any order confirmation. What should I do?

Please contact our Customer Service Team on ​ 08023200801  or contact us here so we can help you to resolve the issue.

How can I track my order?

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number on https://www.businesscardinal.com./track/. 

How do I cancel my order?

You can cancel your order by contacting our Customer Service here.

My order is delayed, What should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ 08023200801 or contact us here.

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team on 08023200801 or contact us here.

I haven’t received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 08023200801 or contact us here and we will send it to you.

Delivery

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product. Please be informed that delivery timelines for products shipped from oversea are significantly longer than for other products.

Can the delivery lead-time in a state vary across its different cities?

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Call Center at 08023200801 or contact us here for more information.
If you want to change the shipping address to a different region or city, we will have to cancel and repurchase your original order.

Does BusinessCardinal.com deliver outside Lagos?

BusinessCardinal.com delivers all across Nigeria through its own logistics & external logistics partners.

Do you accept Payment on delivery for my location?

We  do not accept Pay on Delivery in all cities across Nigeria.

Can I pick up my item instead of having it delivered?

Yes, this option can be chosen at the checkout step. You will be notified when your items arrive at the pickup station you chose, so you can come for pick up.

Please be informed that once available at this head office you will have 7 days maximum to pickup your item. After 7 days the item would be sent back to the Seller and your order, cancelled.

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

Does BusinessCardinal.com deliver internationally?

No, we do not provide international delivery.

My parcel has been reported missing. What now?

No need to worry. We will help you replace your order at no extra cost.

I have a complaint about the delivery rider who came to deliver my order. What should I do?

Apologies for the inconvenience caused, please get in touch our Customer Service Call Center at 08023200801 or contact us here so we can make things right.

Payment

How do I pay on BusinessCardinal.com?

You can choose from the different payment methods available on BusinessCardinal.com. Please find below the list of available payment methods:

  • Pay on Delivery (easy and simple at your doorstep)
  • Princess Legal World Limited/Paystack
  • Credit/Debit Card

You can find details of these payment methods at the final step of checkout.

How do I pay with my Debit / Credit Card?

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that BusinessCardinal.com provides the utmost security on your payments.

Are there any hidden charges like sales tax when I make a purchase on BusinessCardinal.com

There are no hidden charges when you make a purchase on BusinessCardinal.com. The order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you. The order amount will be mentioned on the parcel and the invoice. Please note that we will never ask you to pay extra cash for the delivery.

Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Nigeria. For information on the exact charges please contact your issuing bank.

What steps does BusinessCardinal.com take to prevent card fraud?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer’s details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

Why was my Credit/Debit Card declined?

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.

Some cards issued outside Nigeria are also not supported on BusinessCardinal.com and may be declined. Remember that you can complete your order through Pay on Delivery and pay at your doorstep or through other available mode(s) of payment (except for some very specific regions and pickup stations, as well as for products shipped from oversea).

Can I use two methods of payment when ordering online?

Sorry, we only accept one payment method per order.

Does BusinessCardinal.com offer payment in installments?

Sorry, we don’t offer payment in installments for products without a price tag. For those with price tag, please fill the contact form

Which currencies does BusinessCardinal Nigeria accept?

We only accept Naira & USD.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA” and Mastercard SecurePoDe” services.

3D secure password is an additional one-time password, that you will be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.

What is my card number, expiration date, and CVV/security PoDe?

When paying with Debit / Credit card on Princess Legal World Limited, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe. Please note that Princess Legal World Limited doesn’t save your card information(unless you specify) or CVV information and you will be asked to enter it each time you purchase on Princess Legal World Limited.

Who do I complain to if I was flagged wrongly?

Please contact us on 08023200801 / or via our contact form

OTHER TOPICS

Login my account

How can I sign-up as a customer on BusinessCardinal.com?

  • Start by clicking “Your Account” and then sign up in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will send you an email to welcome you to BusinessCardinal.com.

I have forgotten the password to my BusinessCardinal.com account. How do I access it?

  • Click Your Account and then Login in the top right side of your screen.
  • Enter your registered email address and click Proceed.
  • Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

How can I add a new delivery address to my account?

To add an additional delivery address to your account:

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click Address Book in the left side of the screen.
  • Click on Add a New Address, enter the details of the new address and click on Save this Address.

Can I add multiple email addresses to login to my account?

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from “Your Account”.

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

How can I change the password of my account?

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • In the contact details box, click change Password
  • Enter the required information and click “Submit”

How can I deactivate my account?

Why not just let it be and come back to us whenever you want. However, if you still want to deactivate your account please contact our Customer Service Center at 08023200801 or contact us here.

Would my account be deactivated if I don’t use it for a long time?

We miss you when you don’t visit us enough but we never deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.